FAQS

Shipping Method


Q: HOW DO YOU SHIP AND WHATS IS THE PRICING?
A: Shipping cost is vary, depends on your exact location and shipping option.

Q: WHERE DO YOUR SHIP FROM?
A: We are providing international shipping. However, due to the security reasons, we can’t deliver a shipment to the military area.

Q: WHEN WILL YOUR OUT MY ORDER?
A: PU leather footwear peels of easily,especially when you don’t wear them regularly. In order to maintain quality of our footwear, we only make them by order. We will prepare your order within 2 weeks

Shipping Period


 Q: HOW LONG WILL MY ORDER TAKE TO BE DELIVERED ?
A: The shipping time will depend on your exact location. However, it usually takes only 7 - 10 working days to the Whole Malaysia .

 Q: HOW CAN I TRACK MY ORDER ? 
A: We will send you the tracking code of your orders to the email that you filled down when placing your orders. This email will also guide you how to track your package.

Payments


Q: HOW CAN I PAY ORDER ?
A: We offer safe shopping and accept payment via Paypal, Credit card, Debit card or VISA and bank transfer .

Q: WHAT PAYMENT MENTHODS CAN I USE ?
You can pay for your order with the following:
  • Visa
  • MasterCard
  • American Express
  • PayPal
  • Stripe
  • Bank Transfer

Order Guide


Q: HOW TO PLACE AN ORDER ?
1. First of all, visit our store at https://www.litzgretha.com
2.Choose products that you love, then click "Add to cart" and "Check out".
3.Then fill in your information and pay.
That's it! Very easy.

Q: HOW CAN I MODIFY MY ORDER ?
A: Please note that we are only able to make change to your order if it has not been fulfilled yet.

Benefit Of Members


Q: WHAT ARE THE BENEFITS OF HAVING THE LITZ GRETHA ACCOUNT ?
A : You will enjoy a hassle free account management where organizing your payment information and address details, reviewing your order history and shipping details. You will also receive reward points, store credit upon purchased.