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Return Policy

1)Clearance Sale items purchased during the promotion are eligible for exchange based on available sizes in the inventory.

2)Postage is to be borne by the customer to & fro in the event of an exchange. -Kindly return within 3 days of receiving your purchase.

3) Only items that are in its original condition; unworn, unwashed and in its original packaging with a label still attached can be returned/exchanged. Items that are damaged from wear and tear are not considered to be faulty.

4) Defective items are non-returnable and non-exchangeable. 

- The detective items include products that have been stored for quite some time and may have some defects. If there are any defects, we will upload photo in the product description. However, we cannot guarantee the lifetime of these products after purchase.


5) All returns and exchanges will be thoroughly inspected in accordance with our Returns/Exchanges Policy before we proceed further. We do reserve the right not to allow the return of products or refund of any transactions although the condition above is met.

6) For exchanges, kindly indicate the new size/color you would like to exchange with at whatapps number +6012-6965 908 or email enquiries@litzgretha.com. If the item requested is not available in stock, you will be refunded via store credit. If you would like to exchange to a different item altogether, we will first refund you in store credit and you may place a new order for the item.

7) For returns and exchanges, customers are advised to notify us first at whatapps number 012-6965 908 or email enquiries@litzgretha.com by quoting the order number and product details.


8) If you have received an incorrect item, or if your item has been delivered faulty. Kindly contact our customer service at whatapps number
012-6965 908
with the following information:  

  • Proof of purchase/order number
  • A short description of the issue
  • Supporting image(s)

9) The management reserves the rights to reject any returns / exchanges at our discretion.