Purchasing Terms

INTERNATIONAL SHIPPING


  • Expected delivery dates are approximately 7 working days and up to 10 working days for overseas delivery. We aim to have the parcel delivered in no time and would sometimes be affected by unexpected conditions such as shipping restrictions.
  • Shipping Fees will be calculated upon checkout.

 


SHIPPING WITHIN MALAYSIA / DOMESTIC FULFILLMENT


  • Estimated delivery time to West Malaysia via local courier services is 2 - 3 working days.
  • Estimated delivery time to East Malaysia via local courier services is  5 - 10 working days.
  • Expect delays during festive periods and sales promotion periods.

 


 

CUSTOMS & IMPORT DUTIES


  • Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel (this also applies to retail & wholesale customers).
  • Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary from country to country.

 


EXCHANGE


  • We accept exchanges within 7 working days for all orders.
  • Exchanges are only valid for sizing issues or manufacturer's defects.
  • Postage is to be borne by the customer in the event of an exchange.
  • All items must be returned in original condition, not worn, not washed and not changed in any way. The management of LITZGRETHA.com reserves the rights to reject any damaged or used items based on our discretion.
  • We do not accept exchanges for personalized items/sales/clearance items.
  • Returns should be sent to the following address along with proof of purchase. Returns without proof of purchase will not be entertained

 

Kate Mosella (Litz Gretha)

No.173-B, Jalan SS 2/24, 2nd Floor, 47300 Selangor, Malaysia.
012-696 5908

 

  • All returns are strictly to be made at HQ only.

Upon returning your item to us, please email enquiries@litzgretha.com with the following information:-

1) Your Name ( As per invoice )

2) Invoice Number / Order ID 

3) Reason for return

4) Tracking number


  • We will not entertain exchanges if information provided is not complete or invalid.
  • The management of Kate Mosella Accessories Sdn Bhd reserves the rights to reject any returns at our sole discretion shall we find any goods returned in a damaged / altered / used condition. 
  • We do not accept refunds for items which are on clearance or sale. 



REFUND


  • Refunds are only valid due to manufacturer's defect and request within 14 working days of all orders.
  • We will only issue you a refund via GIFT CARD ONLY.
  • Postage is to be borne by you in the event of returning the shoes.
  • All items must be returned in original condition, not worn, not washed and not changed in any way. The management of Litzgretha.com reserves the rights to reject any damaged or used items based on our discretion.
  • Please take note that ALL clearance or sales items are non refundable. 

 


SALE/PROMOTIONS


  • Discount only applicable for all item listed in Sale section
  • For seasonal promotion or Sales, all item will be eligible for sales - excluding items listed under Sale section and other fees (such as Personalization Fees and Delivery charges)
  • Any ongoing promotions are not available in conjunction with any other special, discount, promotional offer unless otherwise stated.