RETURNS & EXCHANGES
ALL RETURNS MUST BE SENT BACK WITHIN 7 DAYS (MALAYSIA) / 10 DAYS (OUTSIDE MALAYSIA)
Postage is to be borne by the customer to & fro in the event of an exchange.
Kate Gown provides returns for all items except SALE/Discounted(All accessories and intimate apparel and more, are non-returnable).
Returns can only be made one time per order number. Meaning that any order made with return credit cannot be returned the consequent time.
1. Items must be in its original condition (tag intact, unworn, unwashed and unaltered). Exchanges for articles which do not meet all mentioned conditions will be duly declined. All items are not to be soaked. If color runs due to this reason, item/s is strictly not returnable.
2. The Return department will get back to you once a return item is received by us and we will email your credit voucher once the item is received. This normally takes 5-7 working days.
3. All returns which do not meet the above-mentioned criteria s will be strictly declined and forfeited.
4. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. Please keep the tracking code with you in case we shall need them for reference.
5. We shall not be held liable for the damage on the goods due to your carelessness or mishandling of the goods.
6. Yes, all returns will be subjected to a restocking fee 5% each item.
Example : Return 2 items from West Malaysia.
Processing fee = First Item RM179(5%) + Second Item RM159(5%) = RM 8.95+RM 7.95 = RM 16.9 (Restocking fee).
Sales Item
The items for sale may exhibit minor flaws or characteristics typical of second-hand items, such as loose threads, snagged fabric, or small holes. These imperfections are not significant and do not detract from the overall appearance of the item. They are not considered defects, and therefore, returns or exchanges are not accepted. Additionally, promotional items may have size variations since they are surplus stock from the warehouse.
